Shipping policy

ORO Sports Australia — Shipping & Delivery Policy
At ORO Sports Australia, we are dedicated to providing fast and reliable delivery so you can get your gear onto the pitch as quickly as possible ORO Sports. We ship all domestic orders using trusted Australian courier networks Contact us - ORO Sports.

1. Shipping Rates & Promotions
  • Free Domestic Shipping: We proudly offer Free Standard Shipping Australia-wide on orders with a total value up to $200 ORO Sports.
  • Standard Rates: Orders falling outside promotional thresholds or requiring specialized transport will have shipping calculated dynamically at checkout based on weight and destination.
  • Express Shipping: Available at checkout for select items if you require priority handling and accelerated transit times.

2. Processing & Dispatch Timelines
  • Standard Stock (Gloves, Balls, Equipment): Orders for in-stock retail gear are typically processed and dispatched within 1–3 business days of payment verification.
  • Custom Club & Teamwear Orders: Because custom jerseys and club kits require specialized production, manufacturing lead times apply before dispatch Contact us - ORO Sports. Please refer directly to your specific club order sheet or custom quote for estimated dispatch dates.
  • Operating Hours: Our fulfillment team operates Monday through Friday, excluding national and state public holidays.

3. Estimated Delivery Times
Once your parcel leaves our facility, estimated standard delivery windows are as follows:
  • Metro Areas (Sydney, Melbourne, Brisbane, Adelaide): 2–5 business days.
  • Perth & Hobart Metro: 3–7 business days.
  • Regional & Remote Areas: 5–10 business days.
Please note: Delivery timeframes are estimates provided by our couriers and may vary during peak holiday seasons or due to extreme weather disruptions.

4. Tracking Your Order
  • Tracking Notification: As soon as your order is packed and scanned by the courier, a shipping confirmation email containing a tracking link will be sent to your registered email address.
  • Discrepancies: Please allow up to 24 hours for the tracking link to activate and show transit updates.

5. Delivery Addresses & Authority to Leave (ATL)
  • Address Accuracy: It is the customer's responsibility to provide correct delivery details at checkout. ORO Sports is not liable for replacement or transit delays stemming from incorrect or incomplete addresses.
  • Safe Drop / ATL: If you are not home at the time of delivery, the courier may leave the parcel in a secure location if they deem it safe to do so.

Contact Our Shipping Team
If you have questions regarding your order status, transit delays, or bulk club delivery, please reach out to us at:
  • Email: orosportsau@gmail.com
  • Web: ORO Sports Contact Page